Do you ship worldwide?
No, we currently only ship to the following countries: U.S, and Canada.
How long will my order take to deliver?
Your order should take between 10 to 20 business days to arrive at your doorstep.
What are my delivery options?
We currently only offer one standard shipping option.
How secure is your site?
Mongol-Brand Store processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.
Can I amend my order?
Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.
Where is my order?
You will receive an email with tracking information once your order is dispatched.
How do I track my parcel?
You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.
When will I receive my parcel?
Once your order is trackable, it will take between 10 to 20 business days to be delivered. Depending on different country’s customs restrictions, this may take longer (we wish this wasn't the case).
Can I return or exchange an item?
Absolutely. We offer a 30 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.
What if I received a faulty item?
If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Facebook Chat’ on our website.